We seek a dedicated Client Assistant to join our dynamic team!

About the company :

We are a US-based recruitment firm that introduces families to nannies and private educators. We are a team of US-based employees and 3 full-time employees based in the Philippines.

We are a women-owned, LGBTQ-friendly business that believes diversity makes us stronger!

About the role :

This role will support our client coordinator and sales pipeline by following up with unclosed leads, scheduling sales calls and follow-up appointments, responding to general inquiries, and gauging potential clients’ fit within our process.

The ideal candidate is naturally organized, comfortable with high-level communications with key decision-makers.

Main Tasks / Responsibilities

Administrative Support :

• Monitoring shared inboxes
• Updating records / uploading files
• Responding to emails
• Maintaining accurate and up-to-date client files
• Support with file creation and data entry
• Digital file organization of client folders and past templates
• Report on key daily metrics and give status updates

Client Management :

• Responding promptly to new client inquiries
• Following up with clients about their current placement and sending email check-ins
• Reviewing family applications for fit and drafting responses to clients
• Assisting with onboarding new clients in Asana and Google Streak
• Sending personalized "thank you for scheduling" emails to clients
• Assistance with drafting and editing trial agreements and offers of employment using templates

Sales Support / Customer Service :

• Conducting online audits and searches for potential clients
• Creating job descriptions and screening questions based on family application and call notes

Qualifications :

• 2 years of experience working in client acquisition, business development, B2B sales, B2C sales, list building, client retention, and / or customer service roles
• Familiarity with our tech suite, specifically Asana, G Suite, Streak, Slack, strongly preferred!
• Exceptional attention to detail
• Consistent and reliable communication with the ability to meet deadlines
• Comfortability working with a largely female and LGBTQ team
• Fluency in English, both written and verbal
• Ability to suggest and document process improvements and optimizations
• Familiarity with American culture, terms of phrase, persuasive communication techniques, and colloquialisms
• Ability to communicate with clients using phone scripts and Grasshopper, our VoIP, preferred but not required
• Exceptional references from previous remote employers

Skills and experience is a PLUS

Slack, Airtable, Asana, Zapier, G Suite, Gmail, Streak, Jotform, ChatGPT, Typeform, Grasshopper, Calendly, Zoom, and Canva

Budget and Hours

• $7-9 per hour, 30-40 hours per week
• Monday - Thursday from 9am to 5pm EST
• Fridays from 12pm - 4pm EST
• Office closed with pay for all major US holidays, as well as the week of Christmas

If you're ready to embark on a fulfilling journey with us and contribute to our mission, we invite you to submit your resume and cover letter.

Our hiring team will reach out to potential candidates for an initial screening.

Last updated : 2024-05-03